Filing Claims

You must provide written notice of claim to Voya within 30 days of experiencing a covered loss, or as soon as reasonably possible. You may provide this notice by mail or online.

To provide notice of a claim by mail, write to Voya at P.O. Box 20, Minneapolis, Minnesota, 55440. Voya will furnish you with the claim forms within 15 days of receiving your notice.

To file your claim online, visit the Voya Claims Center.

For a hospital insurance claim, click the "Get Started" button under "Start A Claim" and follow the instructions.
For a wellness benefit claim, click the “Start Your Claim” button in the “Have a Wellness Benefit Claim?” section and follow the instructions.

Have the following information available:

The group number (CMSU's group number is 694924)
The name, date of birth, and Social Security Number of the patient and his or her relationship to you
Itemized bill if a hospital insurance claim
Type of health screening, medical provider, and the test date if a wellness benefit claim

Written proof of loss must be furnished to Voya within 90 days after the date of such loss. If you cannot reasonably provide proof of loss within 90 days, you must provide it no later than one year from the time proof is otherwise required.

Voya has the right, at its expense, to require a physical examination as often as deemed necessary as it relates to your injury that is the basis of the claim.

Benefits will be paid to you upon receipt of written proof of loss.